Privacy Policy

Healthcare Nutrition Pvt Limited ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

A. Information You Provide Directly

We collect information that you voluntarily provide, including:

• Account Information: Name, email address, phone number, password
• Delivery Information: Shipping address, delivery instructions, province/city
• Payment Information: We do NOT collect or store credit card information. Payment processing is handled by third-party payment gateways.
• Order Information: Products purchased, order history, quantities, preferences
• Communication Information: Messages you send us, support tickets, feedback

B. Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages viewed, time spent on site, click patterns
• Location Information: City, region (from IP address)
• Cookies and Tracking Data: Session data, unique identifiers

C. Information from Third Parties

We may receive information about you from payment processors, shipping partners, and analytics platforms.

2. How We Use Your Information

A. Order Fulfillment

• Process and deliver your orders
• Send order confirmations and tracking information
• Handle returns and refunds

B. Customer Service

• Respond to your inquiries and support requests
• Handle complaints and resolve disputes

C. Marketing and Communications

• Send promotional emails (only if you opted in)
• Share product recommendations
• Conduct surveys and collect feedback

D. Website Improvement

• Analyze website usage patterns
• Improve functionality and user experience
• Customize content based on your preferences

E. Legal and Compliance

• Comply with Pakistani laws and regulations
• Prevent fraud and unauthorized access
• Enforce our Terms and Conditions

3. How We Share Your Information

A. Information We DO NOT Share

We will NOT sell, trade, or rent your personal information to third parties.

B. Information We Share (Only When Necessary)

• Delivery Partners: Name, phone, address, and order details for delivery purposes only
• Payment Processors: Order amount and confirmation details for payment processing
• Email Service Providers: Email address only if you subscribed to our newsletter
• Analytics Services: Anonymized, aggregated data to understand website usage

C. Legal Requirements

We may disclose your information if required by law or court order. We will notify you unless legally prohibited.

4. Data Security

A. How We Protect Your Information

• HTTPS encryption on all website traffic
• Secure, protected servers with firewalls
• Encrypted passwords
• Limited access to personal data
• Regular security audits
• PCI-DSS compliance for payments

B. Data Retention

• Order Data: Kept for 7 years (Pakistani legal requirement)
• Account Information: Kept as long as account is active, deleted upon request
• Marketing Communications: Deleted if you unsubscribe
• Cookies: Deleted after 1-2 years

C. Limitations

No system is 100% secure. While we implement industry-standard security measures, we cannot guarantee absolute security.

5. Your Privacy Rights

A. Access Your Data

You have the right to request a copy of personal information we hold about you. Contact info@healthcarenutrition.com.pk with "Data Access Request" in the subject line.

B. Correct Your Data

You can update your account information anytime by logging into your account or contacting us.

C. Delete Your Data

You have the right to request deletion of your personal data. We will delete it within 30 days, except where required for legal/tax reasons.

D. Unsubscribe from Marketing

Email: Click "Unsubscribe" at the bottom of any marketing email | WhatsApp: Reply "STOP" | SMS: Reply "UNSUBSCRIBE"

E. Opt-Out of Cookies

You can disable cookies in your browser settings. Some features may not work properly if cookies are disabled.

6. Cookies and Tracking Technologies

A. What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and track your website activity.

B. Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, shopping cart). Cannot be disabled.
• Performance Cookies: Help us understand how visitors use our website (Google Analytics).
• Marketing Cookies: Enable targeted advertising on social media. Can be disabled.
• Preference Cookies: Remember your choices (language, currency, theme).

C. How to Control Cookies

You can control cookies through your browser settings: Chrome → Settings → Privacy and Security → Cookies | Firefox → Settings → Privacy & Security → Cookies and Site Data | Safari → Preferences → Privacy → Manage Website Data

7. Third-Party Links

Our website may contain links to third-party websites (social media, payment gateways, etc.). We are NOT responsible for their privacy practices. We recommend reading their privacy policies before providing personal information.

8. Children's Privacy

Our products and services are NOT intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware of this, we will immediately delete it.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Policy Updates

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.

Healthcare Nutrition Pvt Limited © 2026. All rights reserved.
Last Updated: February 2026